We received our puppy’s crate and we absolutely love it. We are so happy with our purchase and the customer service was great. We definitely be purchasing from them if we set a new dog.
I love the customized name and that my dog has her own little home now. She looks so cute and princess-like in it! Once the house is setup, it looks great overall. It’s definitely an upgrade from her crate. I love that they provide an alternative color for the pillow if requested too!
It wasn’t packaged the best way though and several pieces of wood were very stuck together. It was difficult to disconnect them without any breaking. We did have some that broke. During the setup process, a couple cracked as well even though we were incredibly gentle with it. Also, we ordered in white and there are many areas that were not painted well.
Other than that though, if you’re able to assemble it, you’ll have a great house!
Quick warning: assembly is not for the faint of heart! There is no pre-assembly and most of the pieces were stuck together due to the heat. Once I managed to pry everything apart, assembly was pretty smooth, albeit time consuming. All of that being said, I am so happy with the finished product! It is well constructed and beautiful. My dog loves it too, which is the most important part!
Delivery was quick and checkout process was simple. Instructions to build the bed were clear enough but some pieces didn't fit seamlessly and needed a bit of force to fit. I found a few pieces with chips and exposed wood from paint coming off which isn't what you'd expect with the price.
The material does not match and directions are not listed on the list of instructions from QR code
We saw your comment and we are very sorry. Our products are sent to the customer after repeated checks and are located next to the house in the instructions. All products have instructions manuals on our site. To minimize paper consumption, we do not ship as catalogs.
If you need any further information, you can always contact with us.