When we got the crate we were excited once it was almost done it was look beautiful unfortunately one of the rods when tightened broke and the candle holder came broken, I reached out to customer service they answer pretty quick they did send us 4 new rods and 2 extra candles, I love the product beautiful create and great customer service.
This dog crate is just beautiful. It fits in with any decor, and is so simple to put together. I highly recommend if you are looking for more than just a wife crate.
Once built, it looked beautiful our dog buddy really
One thing I didn’t like is the low quality of the screws provided. 3 of them broke off and one got stuck in the rod, so I had to go to home depot to buy a new Dow rod, cut it to fit because the screws where poorly made and stuck inside.
The instructions QR code was not the matching instruction to my wood crate purchased so it took me a good 15 minutes to search your website for it.
Took them two weeks to tell me they did t have my selected crate so I picked a new one. Shipped crate said arrival on 5/28. Sat home all day for the shipping to update in the afternoon to say it wont be here until 6/7. I cant review the quality because I dont have it
Hello dear Kristin,
We are truly sorry for the delay. We shipped your crate on 5/23 and the process after we ship the item is entirely up to the FedEx operation. Normally, the products are delivered within 3 days, but there are some exceptional cases, of course, and one of them seems to have happened to you. We apologize for the experience you had. We hope you like the product when it arrives.
We wish you a nice day.