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* WLO Wood is usually ready to ship all orders in 2 business days.*WLO Wood Customer Support Team may contact you about estimated delays or the personalization process about your order.*WLO Wood will decide to ship your order from the nearest warehouse to your address.*We are responsible until you have your WLO Wood product, complete the assembly and guarantee that everything is done for your satisfaction!*We solved pet escaping attempts from the sides by adding side cross bars.Color Option: Walnut Wood / Ivory Tent & Cushion CoverName Board: IncludedBottom Wood: IncludedTop Wood: IncludedSide Cross Bars: IncludedDoor & Back Panels: IncludedModel: Pueblo Elevated Solid Spruce SeriesUsage: Indoor / Semi-OutdoorSizes & Breed Weights: 1 (5lbs - 24lbs), 2 (25lbs - 49lbs) , 3 (50lbs - 89lbs) , 4 (90lbs - 149lbs)Detailed dimensions are shown in third photoBottom Weight Capacity: 180lbs Max.Jotun® Water Based Stain Wood Wax Options: Walnut / White / Gray / Black / NaturalAdditional Cushion Cover Options (Gift) : Ivory, Gray, Black, Navy, Brown, PinkReplacement / Upgrades: Cushion Cover & Tent, Acrylic Glass replacements are available.UPC-SKU: Available / VariableOutdoor KIT Upgrade Available (Optional)- Adjustable Plastic Support Legs- Sunbrella Yacht Fabric Cushion Cover & Tent- Breathable high quality filet back fabricPlease contact customer support after complete your order for request Outdoor KIT.WLO®️ Wood dog houses offer your pets a comfortable bedding space of high comfort standards with a cushion made of non-chemical white silicone balls.WLO®️ Wood products are dog crate furnitures which made of natural smooth wood materials. All parts are interlocked to ensure full stability.WLO®️ Wood products are designed as an alternative to metal crates and product designs are patent registered worldwide. (WIPO-DM208957).WLO®️ Wood indoor dog houses fit perfectly into home decor thanks to their rich color and model options.WLO®️ Wood dog beds are made of certified anti-allergic fabric materials which are easy to wash and clean. No harmful chemicals are used.WLO®️ Wood quality and customer satisfaction has been approved by more than 3000 5-star customer reviews. (Please visit our Etsy Shop: WLO Wood)WLO®️ Wood products are under warranty for lifetime support and spare parts (variable fees may apply).We support you about product selections under the guidance of our customer service.Please contact us! Our response time is 24 hours.Please read our Exchange & Returns policy at the end of the listing before purchase!Important NoticesPlease, see our FAQ page before your order is placed.WLO Wood products do not exactly work like a metal crate. We do not guarantee that pet escape attempts are prevented.The product is sent disassembled and the instruction can be accessed digitally with the QR code in the box.Product requires assembly that usually takes between 20 and 50 minutes (it may vary depending on the model).Order processing times may vary depending on the model and colors.Arriving time is between 3 - 7 days worldwide by ground or air cargo, but may vary depending on your location.WLO Wood products are generally not subjected to customs inspection, but customs rules of countries vary widely.WLO Wood is not responsible for any extra customs fees incurred outside of the USA.There may be slight color differences due to the wood structure and painting technique. WLO Wood cannot be held responsible for this.WLO Wood applies the exchange and return policy that has been determined and announced to ensure the satisfaction. Customers cannot be held responsible for any disputes that may arise from this.Exchanges & ReturnsWLO®️ Wood has a solution-oriented customer service structure.Our house rules are predetermined in such situations.We work hard to satisfy our customers as can be seen from our reviews.We are eager to offer the best solution in line with our possibilities and strength.Based on our experience, the demands for exchange and refunds can be summarized in our FAQ page.
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