Hello dear Carla,
We are sorry to hear that! The probability of missing items in the package is very low. Misunderstandings like this can happen if you look at the wrong instructions. If there are missing parts, we always provide spare parts delivery.
If you have looked at the correct instructions and still believe there is a missing piece, please contact us.
Please let us know if you need more assist.
Best Regards,
WLO Wood
Customer Service