I'm extremely satisfied with the prompt delivery and well written directions. Savannah, my Maltese, loves her new palace. It was love at first site. Thank you WLO. I wish I could add a picture.
I couldn't be happier with this crate. It was quick and simple to put together. It looks beautiful and the cushion is very comfy. It's great that it comes with 2 cushion covers. Best of all our pup is doing great sleeping in it, instead of our bed! Thank you so much. Great item!
Order did not work out, but seller is best in business and very responsive. Highly recommend working with them.
This is so well built. The wood, the plexiglass and the hardware all feel very high quality. The shipping package was very well protected. I'm very happy with this and hoping my puppy loves it when she comes home
I communicated with you that the product did not have all the pieces and I would like to return it. I also sent pictures of the missing pieces. It was communicated the pieces were there but they are not. I would like a refund, please.
Hello dear Carla,
We are sorry to hear that! The probability of missing items in the package is very low. Misunderstandings like this can happen if you look at the wrong instructions. If there are missing parts, we always provide spare parts delivery.
If you have looked at the correct instructions and still believe there is a missing piece, please contact us.
Please let us know if you need more assist.