We are sorry to hear that! Our first goal to make safe, sturdy and ergonomic product. We also take serious about wood quality, there is long making process for the house especially double sanding helps to get even more smooth surface which makes the house safe and comfy.
On the other hand of course the behavior of the dogs when they are in the crate is important point. We share all detailed features of the house on listings and we expect you to choose the house carefully for your dog. We have 3 different style designs and
plywood series is made entirely of wood.
If you need any further information please let us know.