Hello dear Craig,
We are sorry to hear that. Our products come with QR code and you can access instructions with this code. There are both written and visual instructions for the Crate series. There is a numbering system on the parts that will make your work easier for instructions. We offer parts guarantee and money back options when necessary, in case of any errors related to the production or delivery process. We are sure that you will not have any problems if the instructions are followed during the installation. Also we do not charge for upgrading or changing the dog's name.
If you need more information please let us know.