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WLO Wood LLC ("we" and "us") is the operator of (https://www.wlowood.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
WLO Wood LLC will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.Return shipping will be paid at the customers expense and will be required to arrange return shipping label by WLO Wood.
(WLO Wood LLC) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
WLO Wood LLC will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect WLO Wood LLC to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically - United States of America
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 3 - 9 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 - 15 business days of payment of order (If the product in our stocks).
Our warehouse operates on Monday - Friday during standard business hours in the United States (EST) time zone, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. We do not provide any warranty about changing address information during the shipment.
4.5 P.O. Box Shipping
WLO Wood LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services. (Required contact with our support team ''email@example.com'' before purchase the item)
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and WLO Wood LLC encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to WLO Wood LLC at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. If the international shipping costs and taxes over of the item price, WLO Wood will not be make any refund and reserves the right to take legal action.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an orderhas already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at firstname.lastname@example.org
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The quality of this product is absolutely amazing! Sturdy and so easy to build. My dog loves having her own little retreat to sleep and play with her toys 10/10 would recommend
I absolutely love the pet houses made by WLO Wood. The designs are chic and construction is sturdy. My dogs love their little home! I also needed to change my bone nameplate for the house when we added a new puppy to the family(they share the house) and the team at WLO Wood were so responsive, they got back to me right away to help me with everything and gave me clear instructions for ordering additional parts!
I was happy to have received a full pack of plexi glass…I honestly thought I was just getting one. But I was wrong…the company is GREAT! They kept up communication through out the order all the way to delivery!
WLO offered to send me a new name plate with the first letter capitalized like I originally wanted. Thank you for making that correction and my dog loves her cage💗 🐶
My girl loves her “bedroom” perfect size, looks great, and easy assembly!